Digital product & refund policy

Ceird AI digital products are downloadable planning resources — written guides and worksheets that help you work through a trade career decision. They are not software, not a subscription, and not a service performed for you.

Each product page shows its contents, format and version before you pay. The price shown at checkout is the authoritative price.

Delivery is electronic. After a successful payment the product appears in your account with a download link, and a receipt is emailed to the address you gave at checkout. Access is tied to your account, so a missing email never costs you the product — sign in and download it from your account instead.

Downloads are served through short-lived private links. If a link has expired, return to your account and open the product again to get a fresh one.

Because these products are delivered to you immediately and in full, a purchase that has been successfully delivered is generally a final sale. This is the ordinary treatment for downloadable digital goods, and it is why each product page is written to let you judge the contents before you buy.

This does not take away the remedies below, and it does not take away any right given to you by the consumer law that applies where you live.

These are the situations we treat as our responsibility rather than yours. Email us with the order details described below and we will resolve the problem.

• Duplicate charge. If you were charged more than once for the same product, the duplicate is refunded in full.
• Defective or unusable file. If a file is corrupt, cannot be opened, or is materially different from its description, we replace it. If we cannot provide a working replacement, we refund the purchase in full.
• Incorrectly delivered product. If you received a product you did not pay for, we deliver the correct one. If we cannot, we refund the purchase in full.
• Delivery failure we cannot resolve. If you paid but the product was never made available to you, and we cannot make it available, we refund the purchase in full.

Email support@ceirdai.com with the email address you used at checkout, the product name, your Stripe receipt or payment reference, and a description of the problem. Because the product is digital, we do not need anything returned and there is nothing for you to send back.

We do not publish a fixed response time or a refund deadline here, because we would rather handle each case on its facts than promise a period the business has not committed to. If a deadline is required by the consumer law that applies to you, that law governs.

A refund is issued to the original payment method through Stripe, and it revokes the licence to the product and access to its download. Refunds are processed by the payment provider, so the time for the money to appear depends on your bank or card issuer rather than on us.

If you believe a charge is wrong, please contact us first — most cases are settled faster this way than through a payment dispute.

Nothing in this policy excludes or limits any right you have under the consumer law that applies to you, including any right that cannot be waived by agreement. Where that law gives you a remedy in a situation this policy does not cover, that remedy is unaffected.

If a product is revised, the version you purchased remains available to you exactly as it was when you bought it. A revised version is offered as a separate product.

If you are unsure whether a product covers your situation, email support@ceirdai.com before purchasing and we will tell you what it does and does not include.