Support

Send one email to support@ceirdai.com and include the following, so your order can be found without a back-and-forth:

1. The email address you used at checkout.
2. The product name, and the date you paid if you have it.
3. Your Stripe receipt, or the payment reference from it.
4. A short description of what went wrong.

Please do not send card numbers, bank details or passwords. No one at Ceird AI will ever ask you for those.

Your purchases are always listed in your account, so you never depend on an email arriving. Sign in and download the product again from your account before contacting us — a fresh link resolves most delivery problems on its own.

If the file still will not open or looks incomplete, email us with the order details above and we will replace it. See the digital product & refund policy for what we do about defective files, duplicate charges and delivery failures.

Accounts are optional: browsing every trade, state and wage page needs no account. An account is needed to keep a plan and to reach the products you have bought. If you cannot get into your account, use the password reset link on the sign-in page, or email us from the address on the account.

If a figure looks wrong, every record shows its source and verification date. Check the source first, and keep in mind that local licensing rules can change after our verification date.

If a record is out of date or you believe it is inaccurate, email us with the page address and the record in question. Corrections are applied to the underlying research record, so the fix appears everywhere that record is used.

You can remove saved items at any time in your dashboard. To have your account and the data attached to it deleted, email us from the address on the account. See the privacy policy for what is stored.

Correspondence about the business itself, rather than a customer question, can be sent to support@ceirdai.com. The same address is the right one for refunds and for any legal notice.